After hearing this was going on, I talked to one of the staff, and she said our group was supposed to get BOTH, and that it was stated in their computer. ![]() They were either told they got both, got none or got parking but not the breakfast. This same thing happened to many in my group. I told him I was with the big group that always got the breakfast, but he insisted we were not eligible. When we checked in, the "young boy" told us that we got free parking "because we're Hilton Honors" members, but NOT the breakfast. In our contract, it stated that we would get free parking and a breakfast each day. I was there for a big convention of a group I'm with. I have stayed at "many" Doubletree Hotels in my life, but this was one of the poorer places I've been to. We hope to have the opportunity to welcome you back to our hotel in the future and continue to exceed your expectations! Once again, thank you for sharing your positive experience with us. We agree that our team is truly exceptional, and we are proud of the efforts they make to ensure that our guests feel at home and well-cared for. We are committed to providing a comfortable and functional environment for our guests, and we appreciate your patience as we work to make improvements. Thank you also for your understanding regarding any ongoing updates to the hotel. We are very fortunate to have such a friendly and helpful staff, and we will be sure to pass on your compliments - particularly to Cory, who clearly made a lasting impression on you! We believe that creating a pleasant and accommodating atmosphere is key to providing our guests with a positive experience, and it is always satisfying to hear that our efforts are appreciated. Thank you for providing your feedback on your recent stay at the hotel! We are delighted to hear that our efforts to communicate with you before your arrival were successful, as we always strive to ensure that our guests feel welcome and informed. Hilton Tulum Riviera Maya All-Inclusive Resort.Finest Punta Cana By The Excellence Collection All Inclusive.Hotels near Utah College of Massage Therapy.Hotels near SkinScience Institute: Salt Lake Campus. ![]()
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